​TERMS AND CONDITIONS

​​IMPORTANT INFORMATION ABOUT YOUR MOTORHOME HOLIDAY

Rental Charges

Rates Include

  • Rates are per night. Seven night minimum rental period. One way rental minimum nights may vary.

  • Standard transfers included from Airport area and downtown hotels except downtown Toronto.

  • (No complimentary transfers after 1pm.)
  • Complimentary should bag with maps and brochures provided at vehicle pick up subject to availability.
  • Basic public liability coverage which includes premiums for collision insurance and comprehensive insurance with a deductible of CA$7500.


Optional Extras

Gold All Inclusive Package (prepaid) -See price guide for rates (7 night minimum)

  • Unlimited Kilometres

  • Preparation fee

  • Convenience kits
  • CDR Insurance


Silver All Inclusive Package (prepaid) -See price guide for rates (7 night minimum)

  • Preparation fee

  • Convenience kits

  • CDR Insurance


Individual Options (if ‘all inclusive’ package not taken)

Mileage Packs

  • 500 Kilometre pack see price guide for rates
  • 1000 Kilometre pack see price guide for rates
  • Unlimited Kilometre pack see price guide for rates


Insurance

CDR (Collision Damage Reducer see Insurance for details) see price guide for rates

CDW (Collision Damage Waiver see Insurance for details, required CDR) see price guide for rates. Not Included in All-Inclusive


Convenience kits per person

These vehicle and personal kits are available per person, per rental and include:

  • Pots, pans, kettle, coffee filter, thermos and teapot
  • Dinner set, cutlery set and steak knives and one extra dinner set (guest)
  • Coffee cups/glasses and assorted kitchen utensils
  • Clothes hangers/clothes pegs and matches/ashtray (on request)
  • Can opener/cork screw and mixing bowls
  • Cutting board, toaster (on request) and strainer
  • Bucket/broom and dust pan
  • Towels and body soap
  • Bed sheet, pillow and pillow case
  • Duvet and cover
  • Basic tool set and flashlight
  • Axe, Food savers and Lawn chair
  • Instruction manual
  • Campground directories
  • Maps
  • Salt & Pepper


Preparation fee

Mandatory one time fee - see price guide for rates.

Includes: initial propane fill, toilet chemicals, 2 rolls of toilet paper, fresh water & sewer hoses, rubber gloves


Standard Fleet Oneways

One-way Rentals (charges apply).  Please note no other one-ways are available

  • Vancouver to Calgary                         
  • Calgary to Vancouver
  • Vancouver to Edmonton                     
  • Toronto to Halifax                   
  • Halifax to Toronto
  • Edmonton to Vancouver                     

Economy Fleet (Four Seasons) Oneways

One-way Rentals are not permitted

Taxes  

Vancouver - 12%Whitehorse - 5%
Abbotsford - 12%Toronto - 13%
Calgary - 5%Halifax - 15%
Edmonton - 5%

Taxes correct at July 2016 - Determined by departing city and subject to change without notice

 

Local Payment Options (local payment, must be booked in advance and are subject to availability)

GPS Navigation   CA$5.00 / night (maximum charge of $50 / rental)
Portable GeneratorsCA$10.00 / night
Electric Heater CA$15.00 / rental
Child Seat / Baby Seat CA$75.00/ rental (see information below)
Booster SeatCA$25.00/ rental (see information below)
WiFiCA $10.00 / night (see information below)
Bikes

CA$7.00 / night (maximum charge of 30 days)

No child bike seats or children bikes are available

Bike Rack  CA$70.00/ rental (not available with TC, TC-S, TC-B, VC or Adventurer 4)



BIKE RACKS

Fraserway offers one standard type of bike rack to fit the bikes that are available for rent (as illustrated on the left).

Should customers opt to bring their personal bikes instead, please note that Fraserway cannot be held responsible in cases where customer-owned bikes do not fit the rack provided by Fraserway.

  

Baby Seat / Child Seats / Booster Seats

 


WiFi Hotspot

  • Available at our Vancouver, Edmonton, Tononto, Halifax and Calgary location
  • Includes 50 MB of data per rental night **
  • Mountable in all vehicle models (subject to hardware availability)
  • No limit to number of connected devices
  • No software installation is required

  *  not available for one-way rentals to Whitehorse, Halifax or Toronto

  *  subject to applicable taxes

**  charges for additional data: 1GB = $20 / 2GB = $30 / 5GB = $60 - Payable online by credit card (will not be charged automatically or without client’s authorization)


Stay connected on Canada’s largest and most reliable Network

■ HSPA+ Network (3G)

■ LTE Network (4G)

Coverage in BC:Coverage In Alberta


Pre-planning Your Route

If at all possible you should calculate your approximate kilometres before you book your Motorhome. This will prevent you having either excess kilometres charges at the end of your rental or pre-purchasing more kilometres than you actually need.

Amendments

Any amendment to the booking arrangements may require a revised costing and may be subject to any tax changes, cancellation charges and new booking process.
The first amendment is free of charge. Subsequent changes may be charged at £50 per change. For currency other than GBP, please contact for amendment fee.

The following changes will result in a re-calculation of the Rate. The rate will be calculated using the most current Rate and compared to the existing Value Rate the higher rate will be used. Change of party name, Change of vehicle size, Change of departure location, Change in departure or drop off date, Cancellation and rebooking, Change in one-way drop-off location. 

Cancellations:

  • For all cancellations the following charges will apply:-
  • For cancellations made 60 days or more prior to departure – 10% of total cost, minimum £100
  • For cancellations made 59 to 31 days prior to departure -20% of total cost, minimum £500
  • For cancellations made 30 to 15 days prior to departure -80% of total cost, minimum £1000
  • For cancellations made 14 to 0 days prior to departure - 100% of rental charges
  • For cancellations made on departure day and for no shows the full cost of the rental will be charged.

  • One way rentals will incur a further charge of £200 (in addition to applicable above fee).

For payments in currency other than GBP: percentage charges as above, minimum amount as per invoice.

Cancellation of Special and Group Reservations

Please see confirmation invoice

Fraserway shall assume no liability whatsoever in the event a booking is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible. 

Rental Locations

Standard Fraserway Fleet

Vancouver

747 Cliveden Place, Delta, British Columbia V3M 6C7 

Calgary

536 Kingsview Way SE, Airdrie, Alberta T4A 0B3 

Whitehorse

9041 Quartz Road, Whitehorse, Yukon Y1A 4Z5 

Halifax

726 Rocky Lake Drive, Bedford, Nova Scotia B4A 2T7 

Toronto

5362 County Road 27N, RR#1, Cookstown, Ontario L0L 1L0 

Edmonton

7714 Sparrow Drive, Leduc, Alberta, T9E 8A5 


Economy (Four Seasons) Fleet

Calgary

536 Kingsview Way SE, Airdrie, Alberta T4A 0B3 

Abbotsford

30580 South Fraser Way, Abbotsford, British Columbia V2T6L4

Halifax

726 Rocky Lake Drive, Bedford, Nova Scotia B4A 2T7 

Toronto

5362 County Road 27N, RR#1, Cookstown, Ontario L0L 1L0 

Edmonton

7714 Sparrow Drive, Leduc, Alberta, T9E 8A5 


One-way Rentals (charges apply)

Please note no other one-ways are available

  • Vancouver to Calgary
  • Calgary to Vancouver
  • Vancouver to Edmonton
  • Toronto to Halifax
  • Halifax to Toronto
  • Edmonton to Vancouver 

Hours of operation


VancouverCalgaryEdmontonWhitehorseTorontoHalfiaxAbbotsford
Monday - Friday8:30am - 5pm8:30am - 5pm8:30am - 5pm8:30am - 5pm8:30am - 5pm8:30am - 5pm8:30am - 5pm
Saturday***8:30am - 4pm8:30am - 4pm8:30am - 4pm8:30am - 4pm8:30am - 4pm8:30am - 4pm8:30am - 4pm
Sunday9am - 3pm*ClosedClosed9am - 5pm**ClosedClosedClosed

* The Vancouver depot will be open on Sundays from May 28th – September 24th 2018.

** The Whitehorse depot will be open on Sundays from June 1st – September 30th 2018

*** Saturdays between November 1st – March 31st on request, All stations are closed between Dec 22nd and January 2nd.

Motorhome Vehicle Options

Standard Fleet

Model


Length (approximate)

In Service Date *

Not Available in

Van Conversion

VC

20 – 21 ft

2016-2017

Whitehorse

TC/TCS/TCB

TC/TCS/TCB

23 – 25 ft

2016-2017


C-Small

MH19

19 – 21 ft

2016-2017


C-Medium

MH22

22 – 24 ft

2016-2017


C-Large

MH24-S

23 – 26 ft (slide out)

2016-2017

Whitehorse

C-XLarge

MH29/31-S

30 – 33 ft (slide out)

2016-2017

Whitehorse

A-Luxury

A30

30 – 32 ft (slide out)

2016-2017

Whitehorse

Adventurer 4

Adv4

29 – 30 ft (slide out)

2016-2017

Whitehorse

MH27-SW

Wheelchair accessible

28 ft

2016

Toronto, Halifax, Edmonton or Whitehorse

* In Service Date for 2017 rental fleet

Economy Fleet

Model


Length (approximate)

In Service Date *

Not Available in

C-Small

MH19

19 – 21 ft

2013-2015


C-Medium

MH22

22 – 24 ft

2013-2015


C-Large

MH24-S

23 – 26 ft (slide out)

2013-2015


C-XLarge

MH29/31-S

30 – 33 ft (slide out)

2013-2015



The in service date of a vehicle is the date on which the very first customer drove the vehicle off the Fraserway parking lot.  Example: A vehicle with in service date 2016 was first rented out to a customer after 01 January 2016.

Motorhome Specifications: 

Motorhome photos, drawings and floor plans provided are examples only. Sleeping capacities do not mean like number of adults or full-size teenagers can be accommodated comfortably. The features, bed sizes and amenities listed are representative and may be changed, added to or deleted without notice. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed. 


Motorhome Lengths: 

Motorhome lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. 

Note: All rentals are subject to the terms and conditions of the rental contract signed at the Fraserway RV depot at the time of vehicle pick up.

Safety Nets:

Safety nets have been added to the over-cab beds in our C-Medium and C-Large Motorhomes.

Insurance & CDR 

1. LIABILITY COVERAGE

Fraserway maintains liability coverage on all it’s rental vehicles to a maximum of CA$5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Fraserway have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CA$7,500 per occurrence.  All coverage and waivers are subject to the express items of this rental contract and of the applicable motor vehicle insurance contract.  All insurance coverage is null and void is the terms of the rental agreement are breached.

2.  COLLISION DEDUCTIBLE REDUCER (CDR) – Charge applies

Not available for rentals originating in Whitehorse between 01 November and 31 March
A collision damage reducer is available and provides the following benefits:

Coverage 

  1. CDR Reduces the renter’s responsibility for collision damages from CA$7,500 to CA$750 per occurrence. Exceptions are listed under clause #4 below. 
  2. CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes un-driveable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become un-driveable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Fraserway is not obliged to deliver Van Conversions, C-Large, C-XLarge, Adventurer 4, MH27-SW or motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food, etc. are the renter’s responsibility, if damage is the renter’s fault.
  3. Damages and deductibles are subject to applicable taxes.
  4. In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the renter’s credit card (VISA, MC or AMEX).
  5. The following damages are covered under CDR insurance with a deductible of $750 – per occurrence (see exceptions under clause #4 below):
  • Motor vehicle accidents / Collision (including roof and underbody)
  • Hit and Run / Vandalism / Vehicle theft / Fire
  • Damage due to break ins
  • Tire damages
  • Windshield damage
  • General glass damage
  • Impact with an animal
  • Damages caused by back-up manoeuvres
  • Damages caused as a result of a natural disaster (hail, floods, storms)
  • Damages to the interior of the vehicle
  • Replacement cost for lost keys or keys locked inside the vehicle

3.  CDW – COLLISION DEDUCTIBLE WAIVER – charge applies

Not available for rentals originating in Whitehorse between 01 November and 31 March

The CDW coverage reduces the renter’s responsibility for damages covered by CDR Insurance from CAD $750 to zero.  This policy is only available in combination with the CDR.  The following damages are covered under CDW with $0 – (ZERO) deductible.  Exceptions are listed under clause #4 below.


4.  EXEMPTION FROM COVERAGE

Insurance coverage is void if any of the following conditions are met:

  • Damage was caused as a result of negligence / willful damage
  • Damages caused as a result of people using the vehicle without permission (not registered on the rental         agreement
  • Failure to maintain proper fluid levels
  • Damages caused by using the wrong fuel or wrong fluids
  • Failure to maintain proper tire pressure
  • Damage due to misuse of the brakes (overheating) and/or transmission
  • Damage due to violation of restricted travel areas (see below)
  • Damages caused by ignoring height restrictions and other road signs
  • Driving under the influence of alcohol, drugs and/or other substances
  • Damages caused as a result of driving on ice roads
  • Damages caused as a result of the use of snow chains
  • Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement singed by the renter.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDW unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are not insured.

5.  SECURITY DEPOSIT

A damage deposit equal to the amount of the insurance deductible ($7500 or $750) is required at the time of departure, authorising the amount on a major credit card (Visa, Mastercard or American Express).

In the event of an accident Fraserway will retain the security deposit until the motor vehicle insurance company determines liability for the accident.  If the motor vehicle insurance company notifies Fraserway that the renter is not at fault, Fraserway agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6.  EXCHANGE RATE VARIATIONS

Fraserway cannot be held responsible for exchange rate variations while a security deposit is being held.

7.  INSURANCE COVERAGE THROUGH A THIRD PARTY

If the renter is covered for damages through a third party insurer, he/she agrees to pay Fraserway for all damages upon return.  It is the renter’s responsibility to re-claim the amount from his/her third party insurer.  Fraserway will not claim the amount on the customer’s behalf.  It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8.  REPORTING OF DAMAGES / ACCIDENTS

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately.  All damages must be reported to Fraserway as soon as possible.

Travel Restrictions:

  • Travel into Mexico is prohibited;
  • Travel in Death Valley, California, is prohibited between June 1 and August 31;
  • Non-public roads and off-road driving is prohibited at all times;
  • Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages

Restrictions are in place for the following Northern Roads:
Yukon

* Canol Road, North of Ross River – no insurance coverage

* Aishihik Lake Road – no insurance coverage

* Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only

Alaska

* Dalton Highway (Hwy 11), between Coldfoot and Prudhoe Bay (allowed with 4x4 trucks only between June 15th and September 15th)

* McCarthy Road, between Chitina and McCarthy – no insurance coverage


Northern Travel

Travelling to the Yukon, NWT, Nunavut, Labrador, Newfoundland  or Alaska (U.S.) is permitted when disclosed in advance.  FRASERWAY will not deliver Van Conversions, C-Large, C-XLarge, MH27-SW, A-Luxury or Adventurer4 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska. We do not recommend travel to these areas with C-XLarge, A30 or MH27SW motorhomes. 

Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions.  Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads

Yukon / Alaska road restrictions

Yukon Alaska Map 03.tif 

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.




RENTAL PROCEDURES 

Client/Driver Requirements 

  • Renter (contract signer) must be at least 21 years of age and in possession of valid identification (Driver’s license, passport, etc.). 
  • Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. 
  • There is no charge for additional drivers. 
  • Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be listed on the rental agreement.  There is no maximum age limit.
  • The international driving permit (IDP) is a special license which allows motorists to drive internationally, when accompanied by a valid driver’s licence from their country.  Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police.
  • A major credit card (no ATM/debit cards or prepaid credit cards) with available credit is required for the Security Deposit and all charges paid at the counter. 
  • The credit card must be issued to the signer or co-signer of the contract.
 

Security Deposit 

Clients are required to leave a CA$750 security deposit at the time of departure. We require that the deposit be guaranteed by a credit card with sufficient credit balance to cover this amount (major credit cards only Visa, Mastercard or American Express - no ATM/debit cards accepted), cash rentals are not allowed.  The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client’s credit card statement; therefore, it will not necessitate a ‘refund’. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time.  In cases where the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible ($7500) on the customer’s credit card.

Right to refuse service

Fraserway RV LP reserves the right to refuse service. 

First Night Accommodation 

  • We strongly recommend that clients spend their first night in Canada in a hotel.  
  • No refunds are given for self-transfer. 
  • No transfers are provided for same day flight arrivals. 


Motorhome Takeover and Return Policies 

Pick up time: Vehicles may be collected at our rental locations from Monday to Saturday * between 08:30 and 15:00 (on Sundays in selected locations until 13:00) (see below for special holiday closures).  Transfers are available until 13:00.

  • Depots are closed on Saturdays, 01 November – 31 March but will open on request.
 

Day of departure: No refund if client picks up later than the booked day of departure. 

Return time: Monday to Saturday (and Sunday for the Vancouver location), Between 08:30 and12:00 noon, inspection ready.  Sufficient time should be allowed for packing suitcases and cleaning vehicles.  Rental extensions (late returns) must have prior approval from Fraserway RV rentals.  Late returns are not allowed without Fraserway’s permission. If the vehicle is returned late without Fraserway’s permission, overtime hours are charged up to a maximum of 4 times the daily retail rate. 

Early returns: No refunds given for rentals returned prior to the arranged drop off date.

Hours of operation


VancouverCalgaryEdmontonWhitehorseTorontoHalfiaxAbbotsford
Monday - Friday8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM
Saturday***8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM
Sunday9AM - 3PM*ClosedClosed9AM - 5PM**ClosedClosedClosed


* The Vancouver depot will be open on Sundays from May 28th – September 24th 2017.

** The Whitehorse depot will be open on Sundays from June 1st – September 30th 2017

*** Saturdays between November 1st – March 31st on request 


Transfers

Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown. 

Note: No transfers provided after 1:00 p.m.  Customers must contact the rental location to arrange a shuttle transfer in advance (ideally 1 to 2 days prior to departure).  Seating on our shuttle buses will be scheduled on a first come first serve basis.  To schedule a pick up customers must contact the pick up depot location.

Standard Fleet


Vancouver

Calgary

Edmonton

Toronto

Halifax

Whitehorse

Downtown Hotels

Yes*

Yes

Yes

No

Yes ***

Yes

Airport Hotels

Yes

Yes

Yes

Yes

Yes

Yes

Airport

Yes

Yes

Yes

Yes

Yes

Yes

Ferry Terminal

No

No

N/A

No

No

No

Cruise Terminal

Yes**

No

N/A

No

No

No


* Selected Vancouver hotels only please refer to Fraserway RV pick up information for full list.

** Please note we provide transfers from the Canada Place Cruise terminal only.  Customers who arrive at Ballantyne Pier must make their own way to Canada Place.

*** Selected Halifax hotels only please refer to Fraserway RV pick up information for full list.


Economy Fleet (Four Seasons)


Calgary

Edmonton

Toronto

Halifax

Abbotsford*

Downtown Hotels

Yes

Yes

No

Yes ***

No

Airport Hotels

Yes

Yes

$100

Yes

$100

Airport

Yes

Yes

$100

Yes

$100

Ferry Terminal

No

N/A

No

No

No

Cruise Terminal

No

N/A

No

No

No


* Pick-up point will be at Templeton Skytrain Station near YVR Airport. Take the Canada Line from Waterfront Station towards YVR Airport and exit at Templeton Station (approx. 20 minutes from Waterfront). The Four Seasons shuttle bus will pick up the clients at the 5- minute loading zone near the bus stops. Clients must phone Abbotsford in advance to arrange a pick up time (1-877-973-6878)

*** Selected Halifax hotels only please refer to Fraserway RV pick up information for full list.

All Fraserway RV Rentals offices are closed on the following statutory holidays in 2017:

New Year’s Day     January 01
Family Day                                    February 13 (British Columbia)
Family Day                                    February 20 (Ontario and Alberta)
Good Friday                                   April 14
Victoria Day May 22
Canada Day      July 01
Natal Day August 07 (Nova Scotia) 
Civic Holiday   August 07 (British Columbia)
Labour Day     September 04
Thanksgiving October 09
Remembrance DayNovember 11
Christmas Day December 25
Boxing Day December 26


Customer Orientation 

Clients will receive a full orientation of their motorhome, including client’s maintenance and use responsibility. Orientation consists of the general concepts of motorhome use and safety tips, as well as a personal walk-around of motorhome with the client by a qualified instructor. Operator manuals are provided for clients to take with them. Additionally, clients receive from the rental station location maps with directions to nearest supermarket and gas stations. 


VEHICLE SUPPORT & USE 

Cleaning of Vehicles

All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $25 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travellers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.

Fuel

The vehicles are provided to the renter with a full tank of gasoline (or diesel). The vehicle has to be returned with a full tank of fuel. If the renter does not refuel, the renter agrees to pay for having the vehicle refueled at a rate of $3.00 per litre. 

Fuel costs are client’s responsibility. 

No claims are accepted as to fuel consumption. 

No claims are accepted as to fuel consumption if client is upgraded to a larger unit. 

Fuel consumption will vary according to where and how a vehicle is driven. 

Groups

Reservations of six or more vehicles travelling together are considered a group booking.  

Large Events

The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning).

Lost Items 

Fraserway RV is not responsible for items left in the motorhome after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.

Maintenance and Use Responsibility

Client is responsible for routine maintenance while traveling (coolant, oil, tire pressure), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence in operation and /or in performing normal maintenance. Tools for vehicle repair are not provided since clients are not authorized to make repairs.

Pets

On request only. A charge of $100.00 will apply.

Redistribution

If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.

Refunds / Repairs 

All replacement parts or repairs in excess of CA$50 require prior authorisation from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience  will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Replacement vehicle 

Fraserway RV guarantees the renter a replacement vehicle when the renter’s vehicle becomes un-driveable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions), provided the client has purchased CDR coverage (see Insurances and other charges.). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become un-driveable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Fraserway is not obliged to deliver Van Conversions, C-Large, C-XLarge, Adventurer 4, MH27-SW or motorhomes to the Yukon, Northwest Territories, Nunavut and Alaska. Any expenses for accommodation, food, etc. are the renter’s responsibility, if damage is the renter’s fault.

Smoking 

Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of $200.00 if a vehicle returns smelling of smoke.

Substitutions 

We make every effort to ensure that the vehicle reserved will be available.  However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway reserves the right to substitute that vehicle with a vehicle of equal or greater value.  Subsequent expenses (additional, ferry costs, gasoline, etc) are the sole responsibility of the renter.

NOTE: In the event that the customer decides that the reserved vehicle model is too large, Fraserway may offer a smaller vehicle if available.  Fraserway will not charge for the vehicle exchange however no refunds will be given for the price difference between the two categories.

Suitcase Storage 

The Rental Depot offers free storage of luggage at owner’s risk.

Traffic Violations, Parking Fines and Toll Charges

The renter of the vehicle is fully responsible for all toll charges and any fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.

Trucks and Campers

The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.

ROADSIDE ASSISTANCE – IN CASE OF EMERGENCY

In case of an Accident:

  • Make sure that any involved parties are ok. Any injuries should be taken care of ASAP.
  • Call the police and/or ambulance (if necessary), dial 911, and then inform Fraserway.
  • Exchange information with the affected parties.
  • Try to record everything on the scene using the accident report from your binder.
    • Your notes should include name, address, phone number, insurance company, policy number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver's name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color — and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel.
    • Take pictures if possible. Use your camera to document the damage to all the vehicles. Keep in mind that you want your photos to show the overall context of the accident. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened. 
  • File an accident report with the police, and report the claim to your own credit card company or insurance company.
 

Vehicle Recovery / Towing:

If you find yourself in a situation where the rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and / or towing the vehicle.  Costs for arranging a tow truck directly with a towing company can be enormous.

Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance  (Ford / Dodge / Chevrolet) are not covered by CDR or CDW unless the renter can provide that contact with Ford / Dodge / Chevrolet was established and service was declined.

Vehicle Breakdown and Appliances failure:

Our motorhomes are well maintained and kept in very good technical condition, however a technical problem may appear.

In the unlikely event of an accident or breakdown we would like to ask you to do the following:

Engine related problems:

  • For minor issues, e.g. keys locked inside the vehicle or a discharged engine battery, call (Ford, GMC or Dodge) Roadside Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you.
  • In case of an engine failure, contact Fraserway first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing the broken down vehicle.

Coach related problems:

  • If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water supply, waste water tanks etc. please contact either your nearest Fraserway location during office hours, or call the toll free emergency number after hours.

Flat Tyres:

  • Roadside assistance unfortunately does not always offer to replace a damaged tyre, they mightonly offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a Tyre company directly. You can also call the KalTire emergency line

Emergency Phone numbers:

Before calling Roadside Assistance or Fraserway, please have the Fraserway contract and odometer

reading at hand.

  • Ford Roadside Assistance – For everything Ford engine relatedDodge Roadside Assistance –
  • For everything Dodge / Chrysler engine related
  • Fraserway stations – For all breakdowns and on-road problems during business hours
  • Fraserway Breakdown Assistance – For all vehicle related emergencies which require immediate assistance after business hours.
  • KalTyre 24-hour Emergency Road Service – For Tyre related problems after business hours
 


Phone number

Monday – Friday

Saturday

Sunday and Statutory Holidays

Fraserway Vancouver

1-800-661-2441

8.30 – 17.00

8.30 – 16.00

Call Fraserway emergency assistance

Fraserway Calgary

1-877-782-3434

8.30 – 17.00

8.30 – 16.00

Call Fraserway emergency assistance 

Fraserway Whitehorse


1-866-269-2783

8.30 – 17.00

8.30 – 16.00

08:30 – 17:00

Fraserway Toronto

1-866-691-1115

8.30 – 17.00

8.30 – 16.00

Call Fraserway emergency assistance 

Fraserway Halifax

1-800-263-5558

8.30 – 17.00

8.30 – 16.00

Call Fraserway emergency assistance 

Fraserway Emergency

Assistance after hours

1-866-535-6601

17:00 – 21:00
(Vancouver time)

16:00 – 21:00
(Vancouver time)

9:00 – 15:00 
(Vancouver time)


Police / Ambulance


911

24 hours

24 hours

24 hours

Ford Roadside Assistance

1-800-665-2006

24 hours

24 hours

24 hours

Dodge Roadside Assistance

1-800-363-4869

24 hours

24 hours

24 hours

KalTire 24-hour Assistance

1-888-525-8473

24 hours

24 hours

24 hours


When calling Roadside Assistance:

  1. You will first be asked to provide the vehicle’s VIN number (Vehicle Identification Number). The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side).
  2. You will be asked to provide the odometer reading of your vehicle
  3. You will be asked to provide the exact location of your vehicle, street name, crossroad; provide as many details as possible.
  4. It will be important that you mention to them that you are driving a motorhome. If you are renting a truck-camper, make sure you mention that there is a camper loaded onto the truck. The approximate length of the vehicle may also be important.
  5. You will be asked to leave a contact number. If you have no access to a public phone and no cell phone reception, it is especially important that you describe as clearly as possible where the vehicle is located.
  6. Roadside Assistance will then send a tow truck to your location as soon as possible. In remote locations this may take up to a few hours, however Roadside Assistance will usually provide you with an Estimated Time of Arrival.
  7. Notify Fraserway; depending on the nature of the problem it will be decided whether a replacement vehicle will be dispatched or not.
 

CUSTOMER RELATIONS 

Customer relations issues should be addressed where possible with the Fraserway RV rental depot at the beginning or end of your stay. Should any matter remain unresolved, issues should be addressed with the Fraserway RV UK / European Office no later than 30 days after your return to the UK.

UK/EUROPEAN SALES AND RESERVATION CENTRE

Tel: +44 (0)1483 500003

Email: res@fraserway.co.uk

5 Bramley Business Centre, Station Road, Bramley, Surrey, GU5 0AZ, UK

All details subject to change without notice

Rental Charges

Rates Include

  • Rates are per night. Seven night minimum rental period. One way rental minimum nights may vary.

  • Standard transfers included from Airport area and downtown hotels except downtown Toronto.

  • (No complimentary transfers after 1pm.)
  • Complimentary shoulder bag with maps and brochures provided at vehicle pick up subject to availability.
  • Basic public liability coverage which includes premiums for collision insurance and comprehensive insurance with a deductible of CA$7500.


Optional Extras

Gold All Inclusive Package (prepaid) -See price guide for rates (7 night minimum)

  • Unlimited Kilometres

  • Preparation fee

  • Convenience kits
  • CDR Insurance

Silver All Inclusive Package (prepaid) -See price guide for rates (7 night minimum)

  • Preparation fee

  • Convenience kits

  • CDR Insurance


Individual Options (if ‘all inclusive’ package not taken)

Mileage Packs

  • 500 Kilometre pack see price guide for rates
  • 1000 Kilometre pack see price guide for rates
  • Unlimited Kilometre pack see price guide for rates

Insurance

CDR (Collision Damage Reducer see Insurance for details) see price guide for rates

CDW (Collision Damage Waiver see Insurance for details, required CDR) see price guide for rates. Not Included in All-Inclusive





Convenience kits per person

These vehicle and personal kits are available per person, per rental and include:

  • Pots, pans, kettle, coffee filter, thermos and teapot
  • Dinner set, cutlery set and steak knives and one extra dinner set (guest)
  • Coffee cups/glasses and assorted kitchen utensils
  • Clothes hangers/clothes pegs and matches/ashtray (on request)
  • Can opener/cork screw and mixing bowls
  • Cutting board, strainer and toaster (on request). (Toaster not included with Four Seasons rentals)
  • Bucket/broom and dust pan
  • Towels and body soap
  • Bed sheet, pillow and pillow case
  • Duvet and cover
  • Basic tool set and flashlight
  • Axe, Food savers and Lawn chair (lawn chairs not included with Four Seasons rentals)
  • Instruction manual
  • Campground directories
  • Maps
  • Salt & Pepper (not included with Four Seasons rentals)

Preparation fee

Mandatory one time fee - see price guide for rates.

Includes: initial propane fill, toilet chemicals, 2 rolls of toilet paper, fresh water & sewer hoses, rubber gloves

Standard Fleet Oneways

One-way Rentals (charges apply).  Please note no other one-ways are available

  • Vancouver to Calgary                         
  • Calgary to Vancouver
  • Vancouver to Edmonton 
  • Edmonton to Vancouver 
  • Toronto to Halifax                   
  • Halifax to Toronto

Economy Fleet (Four Seasons) Oneways

One-way Rentals are not permitted

Taxes  

Vancouver - 12%Whitehorse - 5%
Abbotsford - 12%Toronto - 13%
Calgary - 5%Halifax - 15%
Edmonton - 5%

Taxes correct at June 2017 - Determined by departing city and subject to change without notice

 

Local Payment Options (local payment, must be booked in advance and are subject to availability)

GPS Navigation   CA$5.00 / night (maximum charge of $50 / rental)
Electric Heater CA$15.00 / rental
Child Seat / Baby Seat CA$75.00/ rental (see information below)
Booster SeatCA$25.00/ rental (see information below)
WiFiCA $10.00 / night (see information below)
BikesCA$7.00 / night (maximum charge of 30 days)
No child bike seats or children bikes are available
Bike Rack  
CA$70.00/ rental (not available with TC, TC-S, TC-B, VC or Adventurer 4)
Lawn Chairs
CA$5.00 / rental (Four Seasons rentals only)
Toaster
CA$3.00 / rental (Four Seasons rentals only)

All payments are subject to local tax.


BIKE RACKS

Fraserway offers one standard type of bike rack to fit the bikes that are available for rent (as illustrated on the left).

Should customers opt to bring their personal bikes instead, please note that Fraserway cannot be held responsible in cases where customer-owned bikes do not fit the rack provided by Fraserway.

  

BABY SEATS / CHILD SEATS / BOOSTER SEATS

Child Seat guidelines

Please note that this document serves as a guideline only. There can be variations as the vehicle categories consist of numerous different vehicle models. No specific vehicle model can be confirmed in advance or guaranteed at any time. 


Infant SeatChild SeatBooster Seat
Age0-11-44-94-9
WeightUp to 9 Kg9-30 Kg18-30 Kg Over 18 Kg
Direction FacingRearFront if over 18 KgFront facingFront facing

Children aged 4-9 years can be seated in either a child seat or a booster seat.  If over 30 Kg must be a booster seat.
Children within weight range 9 kg to 18 kg should be kept rear-facing as long as possible. (Source: BCAA road-safety/child-passenger-safety)








WIFI HOTSPOT

  • Available at our Vancouver, Edmonton, Toronto, Halifax and Calgary location
  • Includes 50 MB of data per rental night **
  • Mountable in all vehicle models (subject to hardware availability)
  • No limit to number of connected devices
  • No software installation is required

  *  not available for one-way rentals to Whitehorse, Halifax or Toronto

  *  subject to applicable taxes

**  charges for additional data: 1GB = $20 / 2GB = $30 / 5GB = $60 - Payable online by credit card (will not be charged automatically or without client’s authorization)


Stay connected on Canada’s largest and most reliable Network

■ HSPA+ Network (3G)

■ LTE Network (4G)

Coverage in BC:Coverage In Alberta


Pre-planning Your Route

If at all possible you should calculate your approximate kilometres before you book your Motorhome. This will prevent you having either excess kilometres charges at the end of your rental or pre-purchasing more kilometres than you actually need.

Amendments

Any amendment to the booking arrangements may require a revised costing and may be subject to any tax changes, cancellation charges and new booking process.
The first amendment is free of charge. Subsequent changes may be charged at £50 per change. For currency other than GBP, please contact for amendment fee.

The following changes will result in a re-calculation of the Rate. The rate will be calculated using the most current Rate and compared to the existing Value Rate the higher rate will be used. Change of party name, change of vehicle size, change of departure location, change in departure or drop off date, cancellation and re-booking, change in one-way drop-off location. 

Cancellations:

  • For all cancellations the following charges will apply:-
  • For cancellations made 60 days or more prior to departure – 10% of total cost, minimum £100
  • For cancellations made 59 to 31 days prior to departure -20% of total cost, minimum £500
  • For cancellations made 30 to 15 days prior to departure -80% of total cost, minimum £1000
  • For cancellations made 14 to 0 days prior to departure - 100% of rental charges
  • For cancellations made on departure day and for no shows the full cost of the rental will be charged.
  • One way rentals will incur a further charge of £200 (in addition to applicable above fee).

For payments in currency other than GBP: percentage charges as above, minimum amount as per invoice.

Cancellation of Special and Group Reservations

Please see confirmation invoice

Fraserway shall assume no liability whatsoever in the event a booking is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible. 

Rental Locations

Standard Fraserway Fleet

Vancouver

747 Cliveden Place, Delta, British Columbia V3M 6C7 

Calgary

536 Kingsview Way SE, Airdrie, Alberta T4A 0B3 

Whitehorse

9041 Quartz Road, Whitehorse, Yukon Y1A 4Z5 

Halifax

726 Rocky Lake Drive, Bedford, Nova Scotia B4A 2T7 

Toronto

5362 County Road 27N, RR#1, Cookstown, Ontario L0L 1L0 

Edmonton

7714 Sparrow Drive, Leduc, Alberta, T9E 8A5 


Economy (Four Seasons) Fleet

Calgary

536 Kingsview Way SE, Airdrie, Alberta T4A 0B3 

Abbotsford

30580 South Fraser Way, Abbotsford, British Columbia V2T6L4

Halifax

726 Rocky Lake Drive, Bedford, Nova Scotia B4A 2T7 

Toronto

5362 County Road 27N, RR#1, Cookstown, Ontario L0L 1L0 

Edmonton

7714 Sparrow Drive, Leduc, Alberta, T9E 8A5 


One-way Rentals (charges apply)

Please note no other one-ways are available

  • Vancouver to Calgary
  • Calgary to Vancouver
  • Vancouver to Edmonton
  • Toronto to Halifax
  • Halifax to Toronto
  • Edmonton to Vancouver 

Hours of operation


VancouverCalgaryEdmontonWhitehorseTorontoHalfiaxAbbotsford
Monday - Friday8:30am - 5pm8:30am - 5pm8:30am - 5pm8:30am - 5pm8:30am - 5pm8:30am - 5pm8:30am - 5pm
Saturday***8:30am - 4pm8:30am - 4pm8:30am - 4pm8:30am - 4pm8:30am - 4pm8:30am - 4pm8:30am - 4pm
Sunday9am - 3pm*ClosedClosed9am - 5pm**ClosedClosedClosed

* The Vancouver depot will be open on Sundays from May 28th – September 24th 2018.

** The Whitehorse depot will be open on Sundays from June 1st – September 30th 2018

*** Saturdays between November 1st – March 31st on request, All stations are closed between Dec 22nd and January 2nd.

Motorhome Vehicle Options

Standard Fleet

Model


Length (approximate)

In Service Date *

Not Available in

Van Conversion

VC

20 – 21 ft

2017-2018

Whitehorse

TC/TCS/TCB

TC/TCS/TCB

23 – 25 ft

2017-2018


C-Small

MH19

19 – 21 ft

2017-2018


C-Medium

MH22

22 – 24 ft

2017-2018


C-Large

MH24-S

23 – 26 ft (slide out)

2017-2018

Whitehorse

C-XLarge

MH29/31-S

30 – 33 ft (slide out)

2017-2018

Whitehorse

A-Luxury

A30

30 – 32 ft (slide out)

2017-2018

Whitehorse

Adventurer 4

Adv4

29 – 30 ft (slide out)

2017-2018

Whitehorse

MH27-SW

Wheelchair accessible

28 ft

2016

Toronto, Halifax, Edmonton, Whitehorse

* In Service Date for 2018 rental fleet

Economy Fleet

Model


Length (approximate)

In Service Date *

Not Available in

C-Small

MH19

19 – 21 ft

2014-2016

Whitehorse

C-Medium

MH22

22 – 24 ft

2014-2016

Whitehorse

C-Large

MH24-S

23 – 26 ft (slide out)

2014-2016

Whitehorse

C-XLarge

MH29/31-S

30 – 33 ft (slide out)

2014-2016

Whitehorse


The in service date of a vehicle is the date on which the very first customer drove the vehicle off the Fraserway parking lot.  Example: A vehicle with in service date 2017 was first rented out to a customer after 01 January 2017.

Motorhome Specifications: 

Motorhome photos, drawings and floor plans provided are examples only. Sleeping capacities do not mean like number of adults or full-size teenagers can be accommodated comfortably. The features, bed sizes and amenities listed are representative and may be changed, added to or deleted without notice. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed. 

Motorhome Lengths: 

Motorhome lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. 

Note: All rentals are subject to the terms and conditions of the rental contract signed at the Fraserway RV depot at the time of vehicle pick up.

Safety Nets:

Safety nets have been added to the over-cab beds in our C-Medium and C-Large Motorhomes.

BIKE RACKS

Fraserway offers one standard type of bike rack to fit the bikes that are available for rent.  Should customers opt to bring their personal bikes instead, please note that Fraserway cannot be held responsible in cases where customer-owned bikes do not fit the rack provided by Fraserway.

CHILD SEAT GUIDELINES

Please note that this document serves as a guideline only. There can be variations as the vehicle categories consist of numerous different vehicle models. No specific vehicle model can be confirmed in advance or guaranteed at any time.


Infant SeatChild SeatBooster Seat
Age0-11-44-94-9
WeightUp to 9 Kg9-30 Kg18-30 Kg Over 18 Kg
Direction FacingRearFront if over 18 KgFront facingFront facing

Children aged 4-9 years can be seated in either a child seat or a booster seat.  If over 30 Kg must be a booster seat.
Children within weight range 9 kg to 18 kg should be kept rear-facing as long as possible. (Source: BCAA road-safety/child-passenger-safety)






WiFi Hotspot

  • Available at our Vancouver, Edmonton, Toronto, Halifax and Calgary location
  • Includes 50 MB of data per rental night **
  • Mountable in all vehicle models (subject to hardware availability)
  • No limit to number of connected devices
  • No software installation is required

  *  not available for one-way rentals to Whitehorse

  *  subject to applicable taxes

**  charges for additional data: 1GB = $20 / 2GB = $30 / 5GB = $60 - Payable online by credit card (will not be charged automatically or without client’s authorization) Prices subject to change.

Stay connected on Canada’s largest and most reliable Network

■ HSPA+ Network (3G)

■ LTE Network (4G)

Coverage in BC:Coverage In Alberta






Insurance & CDR 

1. LIABILITY COVERAGE

Fraserway maintains liability coverage on all it’s rental vehicles to a maximum of CA$5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Fraserway have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CA$7,500 per occurrence.  All coverage and waivers are subject to the express items of this rental contract and of the applicable motor vehicle insurance contract.  All insurance coverage is null and void is the terms of the rental agreement are breached.

2.  COLLISION DEDUCTIBLE REDUCTION AGREEMENT (CDR) – Charge applies
(Minimum charge of $175 (7 days) will apply regardless of rental duration)

Not available for rentals originating in Whitehorse between 01 November and 31 March
A collision damage reducer is available and provides the following benefits:


Coverage 

  1. Optional CDR Reduces the renter’s responsibility for collision damages from CA$7,500 to CA$750 per occurrence. Exceptions are listed under clause #4 below. 
  2. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Fraserway is not obliged to deliver Van Conversions, C-Large, C-XLarge, MH27-SW or A-Luxury motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food, etc. are the renter’s responsibility, if damage is the renter’s fault.
  3. Damages and deductibles are subject to applicable taxes.
  4. In case the CDR is not purchased, Fraserway reserves the right to block the full amount of the deductible on the renter’s credit card (VISA, MC or AMEX).
  5. The following damages are covered under the CDR Reduction agreement with a deductible of $750 – per occurrence (see exceptions under clause #4 below):
  • Motor vehicle accidents / Collision (including roof and underbody)
  • Hit and Run / Vandalism / Vehicle theft / Fire
  • Damage due to break ins
  • Tire damages
  • Windshield damage
  • General glass damage
  • Impact with an animal
  • Damages caused by back-up manoeuvres
  • Damages caused as a result of a natural disaster (hail, floods, storms)
  • Damages to the interior of the vehicle
  • Replacement cost for lost keys or keys locked inside the vehicle

3.  CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT – charge applies
(Minimum charge of $84 will apply regardless of rental duration - in addition to CDR cost)

Not available for rentals originating in Whitehorse between 01 November and 31 March

CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750 to zero.  This agreement is only available in combination with the CDR agreement.  The following damages are covered under CDW with $0 – (ZERO) deductible.  Exceptions are listed under clause #4 below.

  • Motor vehicle accidents / Collision (including roof and underbody)
  • Hit and Run / Vandalism / Vehicle theft / Fire
  • Damage due to break ins
  • Tire damages
  • Windshield damage
  • General glass damage
  • Impact with an animal
  • Damages caused by back-up manoeuvres
  • Damages caused as a result of a natural disaster (hail, floods, storms)
  • Damages to the interior of the vehicle
  • Replacement cost for lost keys or keys locked inside the vehicle

4.  EXCEPTIONS TO ALL COVERAGE

Al coverage agreements including CDR and CDW are null and void in the event of the following occurences:

  • Damage was caused as a result of negligence / willful damage
  • Damages caused as a result of people using the vehicle without permission (not registered on the rental agreement
  • Failure to maintain proper fluid levels
  • Damages caused by using the wrong fuel or wrong fluids
  • Failure to maintain proper tire pressure
  • Damage due to misuse of the brakes (overheating) and/or transmission or any other parts of the power train
  • Damage due to violation of restricted travel areas (see Travel Restrictions)
  • Damages caused by ignoring height restrictions and other road signs
  • Driving under the influence of alcohol, drugs and/or other substances
  • Damages caused as a result of driving on ice roads
  • Damages caused as a result of the use of snow chains
  • Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement singed by the renter.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDW unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are not insured.

5.  SECURITY DEPOSIT

A damage deposit equal to the amount of the insurance deductible ($7500 or $750) is required at the time of departure, authorising the amount on a major credit card (Visa, Mastercard or American Express).  This also applies to rentals which include CDW.

In the event of an accident Fraserway will retain the security deposit until the motor vehicle insurance company determines liability for the accident.  If the motor vehicle insurance company notifies Fraserway that the renter is not at fault, Fraserway agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6.  EXCHANGE RATE VARIATIONS

Fraserway cannot be held responsible for exchange rate variations while a security deposit is being held.

7.  INSURANCE COVERAGE THROUGH A THIRD PARTY

If the renter is covered for damages through a third party insurer, he/she agrees to pay Fraserway for all damages upon return.  It is the renter’s responsibility to re-claim the amount from his/her third party insurer.  Fraserway will not claim the amount on the customer’s behalf.  It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8.  REPORTING OF DAMAGES / ACCIDENTS

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately.  All damages must be reported to Fraserway as soon as possible.

Travel Restrictions:

  • Travel into Mexico is prohibited;
  • Travel in Death Valley, California, is prohibited between June 1 and August 31;
  • Non-public roads and off-road driving is prohibited at all times;
  • Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages
  • Travel to Newfoundland and Labrador is not recommended with C-XLarge or A Luxury motorhomes. 

Restrictions are in place for the following Northern Roads:
Yukon

* Canol Road, North of Ross River – no insurance coverage

* Aishihik Lake Road – no insurance coverage

* Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only

Alaska

* Dalton Highway (Hwy 11), between Coldfoot and Prudhoe Bay (allowed with 4x4 trucks only between June 15th and September 15th)

* McCarthy Road, between Chitina and McCarthy – no insurance coverage


Northern Travel

Travelling to the Yukon, NWT, Nunavut, Labrador, Newfoundland  or Alaska (U.S.) is permitted when disclosed in advance.  FRASERWAY will not deliver Van Conversions, C-Large, C-XLarge, MH27-SW, or A-Luxury motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska in case of accidents / breakdowns. We do not recommend travel to these areas with C-XLarge, A-Luxury or MH27SW motorhomes. 

Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions.  Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads

Yukon / Alaska road restrictions

Yukon Alaska Map 03.tif 

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.


RENTAL PROCEDURES 

Client/Driver Requirements 

  • Renter (contract signer) must be at least 21 years of age and in possession of valid identification (Driver’s license, passport, etc.). 
  • Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. 
  • There is no charge for additional drivers. 
  • Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be listed on the rental agreement.  There is no maximum age limit.
  • The international driving permit (IDP) is a special license which allows motorists to drive internationally, when accompanied by a valid driver’s licence from their country.  Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police.
  • A major credit card (no ATM/debit cards or prepaid credit cards) with available credit is required for the Security Deposit and all charges paid at the counter. 
  • The credit card must be issued to the signer or co-signer of the contract.
 Security Deposit 

Clients are required to leave a CA$750 security deposit at the time of departure. This also applies to rentals wich include CDW. We require that the deposit be guaranteed by a credit card with sufficient credit balance to cover this amount (major credit cards only Visa, Mastercard or American Express - no ATM/debit cards accepted), cash rentals are not allowed.  The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client’s credit card statement; therefore, it will not necessitate a ‘refund’. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time.  In cases where the CDR Agreement is not purchased, Fraserway reserves the right to block the full amount of the deductible ($7500) on the customer’s credit card.

Right to refuse service

Fraserway RV LP reserves the right to refuse service. 

Seatbelts

The number of passengers may not exceed the number of seatbelts while the vehicle is in motion. 

First Night Accommodation 

  • We strongly recommend that clients spend their first night in Canada in a hotel.  
  • No refunds are given for self-transfer. 
  • No transfers are provided for same day flight arrivals. 


Motorhome Takeover and Return Policies 

Pick up time: Vehicles may be collected at our rental locations from Monday to Saturday * between 08:30 and 15:00 (on Sundays in selected locations until 13:00) (see below for special holiday closures).  Transfers are available until 13:00.

  • Depots are closed on Saturdays, 01 November – 31 March but will open on request.
 Day of departure: No refund if client picks up later than the booked day of departure. 


Return time:
Fraserway RV: Monday to Saturday (and Sunday for the Vancouver location), between 08:30 and 12:00 noon, inspection ready.  
Four Seasons: Monday to Saturday, between 08:30 and 11:00, inspection ready.
Sufficient time should be allowed for packing suitcases and cleaning vehicles.  Rental extensions (late returns) must have prior approval from Fraserway RV rentals.  Late returns are not allowed without Fraserway’s permission. If the vehicle is returned late without Fraserway’s permission, overtime hours are charged up to a maximum of 4 times the daily retail rate. 

Early returns: No refunds given for rentals returned prior to the arranged drop off date.

Hours of operation


VancouverCalgaryEdmontonWhitehorseTorontoHalfiaxAbbotsford
Monday - Friday8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM8:30AM - 5PM
Saturday***8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM8:30AM - 4PM
Sunday9AM - 3PM*ClosedClosed9AM - 5PM**ClosedClosedClosed


* The Vancouver depot will be open on Sundays from May 28th – September 24th 2018.

** The Whitehorse depot will be open on Sundays from June 1st – September 30th 2018

*** Saturdays between November 1st – March 31st on request 


Transfers

Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown. 

Note: No transfers provided after 1:00 p.m.  Customers must contact the rental location to arrange a shuttle transfer in advance (ideally 1 to 2 days prior to departure).  Seating on our shuttle buses will be scheduled on a first come first serve basis.  To schedule a pick up customers must contact the pick up depot location.

Standard Fleet


Vancouver

Calgary

Edmonton

Toronto

Halifax

Whitehorse

Downtown Hotels

Yes*

Yes****

Yes

No

Yes ***

Yes

Airport Hotels

Yes

Yes

Yes

Yes

Yes

Yes

Airport

Yes

Yes

Yes

Yes

Yes

Yes

Ferry Terminal

No

No

N/A

No

No

No

Cruise Terminal

Yes**

No

N/A

No

No

No


* Selected Vancouver hotels only please refer to Fraserway RV pick up information for full list.

** Please note we provide transfers from the Canada Place Cruise terminal only.  Customers who arrive at Ballantyne Pier must make their own way to Canada Place.

*** Selected Halifax hotels only please refer to Fraserway RV pick up information for full list.

**** Selected Calgary hotels only please refer to Fraserway RV pick up information for full list.

Economy Fleet (Four Seasons)


Calgary

Edmonton

Toronto

Halifax

Abbotsford*

Downtown Hotels

Yes***

Yes

No

Yes **

No

Airport Hotels

Yes

Yes

$100

Yes

$100

Airport

Yes

Yes

$100

Yes

$100

Ferry Terminal

No

N/A

No

No

No

Cruise Terminal

No

N/A

No

No

No


* Pick-up point will be at Templeton Skytrain Station near YVR Airport. Take the Canada Line from Waterfront Station towards YVR Airport and exit at Templeton Station (approx. 20 minutes from Waterfront). The Four Seasons shuttle bus will pick up the clients at the 5- minute loading zone near the bus stops. Clients must phone Abbotsford in advance to arrange a pick up time (1-877-973-6878)

** Selected Halifax hotels only please refer to Fraserway RV pick up information for full list.

*** Selected Calgary hotels only please refer to Fraserway RV pick up information for full list.

All Fraserway RV Rentals offices are closed on the following statutory holidays in 2018:

New Year’s Day     January 01
Family Day                                    February 12 (British Columbia)
Family Day                                    February 19 (Ontario and Alberta)
Good Friday                                   March 30
Victoria Day May 21
Canada Day      July 01 and July 02
Natal Day August 06 (Nova Scotia) 
Civic Holiday   August 06 (British Columbia)
Labour Day     September 03
Thanksgiving October 08
Remembrance DayNovember 11
Christmas Day December 25
Boxing Day December 26


Customer Orientation 

Clients will receive a full orientation of their motorhome, including client’s maintenance and use responsibility. Orientation consists of the general concepts of motorhome use and safety tips, as well as a personal walk-around of motorhome with the client by a qualified instructor. Operator manuals are provided for clients to take with them. Additionally, clients receive from the rental station location maps with directions to nearest supermarket and gas stations. 


VEHICLE SUPPORT & USE 

Cleaning of Vehicles

All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $35 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travellers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.

Fuel

The vehicles are provided to the renter with a full tank of gasoline (or diesel). The vehicle has to be returned with a full tank of fuel. If the renter does not refuel, the renter agrees to pay for having the vehicle refueled at a rate of $3.00 per litre. 

Fuel costs are client’s responsibility. 

No claims are accepted as to fuel consumption.  No claims are accepted as to fuel consumption if client is upgraded to a larger unit. 

Fuel consumption will vary according to where and how a vehicle is driven. 

Groups

Reservations of four or more vehicles travelling together are considered a group booking.   For groups with more than 20 participants special coach transfer arrangements may have to be made. Cost of the coach transfer will be at the booking agent's expense.

Large Events

The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning).

Lost Items 

Fraserway RV is not responsible for items left in the motorhome after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.

Maintenance and Use Responsibility

Client is responsible for routine maintenance while traveling (coolant, oil, tire pressure), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence in operation and /or in performing normal maintenance. Tools for vehicle repair are not provided since clients are not authorized to make repairs.


Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 08:30 AM and 3:00 PM local time (on Sundays at selected stations). Transfers are available until 1:00 PM.
Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night. 

Pets

On request only. A charge of $100.00 will apply.

Redistribution

If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.

Refunds / Repairs 

All replacement parts or repairs in excess of CA$50 require prior authorisation from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience  will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Replacement vehicle 

Fraserway RV guarantees the renter a replacement vehicle when the renter’s vehicle becomes un-driveable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions), provided the client has purchased CDR coverage (see Insurances and other charges.). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become un-driveable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Fraserway is not obliged to deliver Van Conversions, C-Large, C-XLarge, Adventurer 4, MH27-SW or motorhomes to the Yukon, Northwest Territories, Nunavut and Alaska. Any expenses for accommodation, food, etc. are the renter’s responsibility, if damage is the renter’s fault.

Smoking 

Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of $250.00 if a vehicle returns smelling of smoke.

Substitutions 

We make every effort to ensure that the vehicle reserved will be available.  However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway reserves the right to substitute that vehicle with a vehicle of equal or greater value.  Subsequent expenses (additional, ferry costs, gasoline, etc) are the sole responsibility of the renter.

NOTE: In the event that the customer decides that the reserved vehicle model is too large, Fraserway may offer a smaller vehicle if available.  Fraserway will not charge for the vehicle exchange however no refunds will be given for the price difference between the two categories.

Suitcase Storage 

The Rental Depot offers free storage of luggage at owner’s risk.

Traffic Violations, Parking Fines and Toll Charges

The renter of the vehicle is fully responsible for all toll charges and any fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.

Trucks and Campers

The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.

ROADSIDE ASSISTANCE – IN CASE OF EMERGENCY

In case of an Accident:

  • Make sure that any involved parties are ok. Any injuries should be taken care of ASAP.
  • Call the police and/or ambulance (if necessary), dial 911, and then inform Fraserway.
  • Exchange information with the affected parties.
  • Try to record everything on the scene using the accident report from your binder.
    • Your notes should include name, address, phone number, insurance company, policy number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver's name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color — and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel.
    • Take pictures if possible. Use your camera to document the damage to all the vehicles. Keep in mind that you want your photos to show the overall context of the accident. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened. 
  • File an accident report with the police, and report the claim to your own credit card company or insurance company.
 

Vehicle Recovery / Towing:

If you find yourself in a situation where the rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and / or towing the vehicle.  Costs for arranging a tow truck directly with a towing company can be enormous.

Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance  (Ford / Dodge / Chevrolet) are not covered by CDR or CDW unless the renter can provide that contact with Ford / Dodge / Chevrolet was established and service was declined.

Vehicle Breakdown and Appliances failure:

Our motorhomes are well maintained and kept in very good technical condition, however a technical problem may appear.
In the unlikely event of an accident or breakdown we would like to ask you to do the following:

Engine related problems:

  • For minor issues, e.g. keys locked inside the vehicle or an empty engine battery, call (Ford, GMC or Dodge) Roadside Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you.
  • In case of an engine failure, contact Fraserway first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing the broken down vehicle.

Coach related problems:

  • If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water supply, waste water tanks etc. please contact either your nearest Fraserway location during office hours, or call the toll free emergency number after hours.

Flat Tyres:

  • Roadside assistance unfortunately does not always offer to replace a damaged tyre, they mightonly offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a Tyre company directly. You can also call the KalTire emergency line

Emergency Phone numbers:

Before calling Roadside Assistance or Fraserway, please have the Fraserway contract and odometer reading at hand.

  • Roadside Assistance (Ford, Dodge, Chevrolet) – For everything related to engine problems, towing, vehicle recovery, flat tyres and lockout service.
  • Fraserway RV stations – For all breakdowns and on-road problems during business hours
  • Fraserway Breakdown Assistance – For all vehicle related emergencies which require immediate assistance after business hours.
  • KalTire 24-hour Emergency Road Service – For Tyre related problems after business hours (only if roadside assistance declines service).
 


Phone number

Monday – Friday

Saturday

Sunday and Statutory Holidays

Fraserway Vancouver

1-800-661-2441

8.30 – 17.00

8.30 – 16.00

Call Fraserway emergency assistance

Fraserway Calgary

1-877-782-3434

8.30 – 17.00

8.30 – 16.00

Call Fraserway emergency assistance 

Fraserway Edmonton1-877-980-11888.30 - 17.008.30 - 16.00Call Fraserway emergency assistance

Fraserway Whitehorse


1-866-269-2783

8.30 – 17.00

8.30 – 16.00

08:30 – 17:00

Fraserway Toronto

1-866-691-1115

8.30 – 17.00

8.30 – 16.00

Call Fraserway emergency assistance 

Fraserway Halifax

1-800-263-5558

8.30 – 17.00

8.30 – 16.00

Call Fraserway emergency assistance 

Fraserway Emergency Assistance after hours

1-866-535-6601

17:00 – 21:00
(Vancouver time)

16:00 – 21:00
(Vancouver time)

9:00 – 15:00 
(Vancouver time)

Police / Ambulance

911

24 hours

24 hours

24 hours

Ford Roadside Assistance

1-800-665-2006

24 hours

24 hours

24 hours

Dodge Roadside Assistance

1-800-363-4869

24 hours

24 hours

24 hours

Chevrolet / GMC Roadside Assistance1-800-268-680024 hours24 hours24 hours

KalTire 24-hour Assistance

1-888-525-8473

24 hours

24 hours

24 hours


When calling Roadside Assistance:

  1. You will first be asked to provide the vehicle’s VIN number (Vehicle Identification Number). The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side).
  2. You will be asked to provide the odometer reading of your vehicle
  3. You will be asked to provide the exact location of your vehicle, street name, crossroad; provide as many details as possible.
  4. It will be important that you mention to them that you are driving a motorhome. If you are renting a truck-camper, make sure you mention that there is a camper loaded onto the truck. The approximate length of the vehicle may also be important.
  5. You will be asked to leave a contact number. If you have no access to a public phone and no cell phone reception, it is especially important that you describe as clearly as possible where the vehicle is located.
  6. Roadside Assistance will then send a tow truck to your location as soon as possible. In remote locations this may take up to a few hours, however Roadside Assistance will usually provide you with an Estimated Time of Arrival.
  7. Notify Fraserway; depending on the nature of the problem it will be decided whether a replacement vehicle will be dispatched or not.
 

CUSTOMER RELATIONS 

Customer relations issues should be addressed where possible with the Fraserway RV rental depot at the beginning or end of your stay. Should any matter remain unresolved, issues should be addressed with the Fraserway RV UK / European Office no later than 30 days after your return to the UK.



UK/EUROPEAN SALES AND RESERVATION CENTRE

Tel: +44 (0)1483 500003

Email: res@fraserway.co.uk

5 Bramley Business Centre, Station Road, Bramley, Surrey, GU5 0AZ, UK

All details subject to change without notice